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Transfers in Barcelona

Our customers' reviews

These are genuine reviews written by our customers. All customers that use our transfer service will receive an email so that they can review the service provided.

Customer scoring

819

143

Type of traveler

Person traveling alone (77)

Couple (103)

Group of friends (83)

Family with small children (55)

Family with adolescent children (77)

02 / 17 / 2020

Anonymous

Lima , Peru

El señor muy amable y preocupado. Excelente servicio! Muchas gracias!!

I travelled by myself

01 / 20 / 2020

Lisa

Naples, Italy

Very comfortable, clean van. Showed up on time. There was plenty of room for us and our luggage. Driver was friendly and helpful. No complaints.

I travelled with teenagers

12 / 29 / 2019

Christian

Jubail, Saudi Arabia

Awesome service. All details of the driver and car were provided in advance. The driver was on time. The car was clean and the drive was safe. I could not have asked for more!

I travelled with teenagers

11 / 10 / 2019

Parvez Buhariwalla

Mumbai, India

Our transfer from Barcelona airport to hotel was very smooth. We met Driver Mr. Khan in arrival who took us to the vehicle without any hassles. We reached our Ibis Hotel safely and comfortably.

I travelled with teenagers

10 / 31 / 2019

Rebecca Madrinan

Northridge, California , United States Minor Outlying Islands

The driver did not wait for us. When I called the person I talked to told me that there is only a 45 minute wait. I told him that I did not see that rule when I booked. We had to go through immigration and get our baggage so we should have been given more time. So I would like to get a refund of my money or I should dispute it with my credit card company to get my money back.

Customer service is already dealing with this incident. We are sorry that the experience was not as expected.

I travelled with friends

09 / 19 / 2019

Ekaterina

Rostov-on-don, Russia

taxi was 40 minutes late! and we went on a plane 5 minutes before departure! almost missed the flight! terribly nervous

We apologize for the delay in the pick up. We are going to manage this case with our partner to apply the appropriate measures so that it will not happen again.

I travelled with friends

09 / 12 / 2019

Ekaterina

Rostov-on-don, Russia

uncomfortably organized. The remaining drivers meet passengers with signs at the exit of the terminal. Our driver is not allowed to get out of the car, he was waiting somewhere in the parking lot in the car. The driver search took about 30 minutes. I had to call the manager, wait on the street. The trip itself was comfortable.

The driver should have been waiting for you in the arrival lounge with a sign with your name on it, we apologize if he wasn't. We have sent this message to our partner to try to improve the service.

I travelled with friends

08 / 01 / 2019

Ivette Gutierrez

Miami, The United States

Driver did not show up! Many calls to supplier, no answer and Civitatis was not helpful in this situation,

We are very sorry for the inconveniences this matter may have caused. We have applied the measures so that it will not happen again. The refund has been applied.

I travelled with my partner

07 / 09 / 2019

Valentin Angelov

Varna, Bulgaria

The car arrived 5 minutes earlier. Friendly driver. Excellent service.

I travelled with small children

07 / 02 / 2019

Robert Williams

Charlotte , The United States

No one showed up to pick us up. Waited over 1 1/2 hours and called 12 times only to get a voice mail. Ended up taking a taxi.

We apologize for this incidence, we will take the necessary measures so that it will not happen anymore. We have proceed with the refund of this booking.

I travelled with teenagers

06 / 30 / 2019

Nael Nofal

Bethlehem, Palestine

Driver did not wait for the client. He left with picking him up.

We're very sorry for any inconvenience caused. We have proceeded to make the necessary return.

I travelled with my partner

06 / 28 / 2019

Audrey Wells

Barcelona , Spain

I booked a shuttle from the airport and they never showed up. I waited 30 minutes, called and emailed multiple times, but never heard anything. I had to end up shoving a whole group into multiple taxis.

We really apologize for this inconvenience, we have taken the appropriate measures so that it will not happen again. The refund has been managed.

I travelled with friends

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