Sagrada Familia & Towers Guided Tour - Reviews

Rating of the activity

8.60/ 10

8.5688815789473 608 reviews | 6,464 travellers

Customer scoring

365

124

Type of traveler

Travelling alone (105)

Couple (223)

Group of friends (92)

With small children (23)

With older children (93)

Opinions of real clients who booked our products.

See only reviews with text

15 / Jun / 2022

Luz Mara Herrera

Bogotá, Colombia

No avisaron el cambio de horario, así que entramos más de una hora tarde y además no incluyó las torres y solo dijeron que habría un reembolso por esto.

They didn't give notice of the time change so we got in over an hour late plus they didn't include the towers and just said there would be a refund for this.

Hemos confirmado que vuestra visita tuvo que retrasarse veinticinco minutos para evitar aglomeraciones en el interior del monumento, avisando con la debida antelación. Por otro lado, sentimos que no se pudiesen visitar las torres. Ya hemos procedido con el reembolso equivalente. Translate this opinion into English.

We have confirmed that your visit had to be delayed twenty-five minutes to avoid crowds inside the monument, giving due notice. On the other hand, we regret that the towers could not be visited. We have already proceeded with the equivalent refund. Opinion translated. Show original.

I travelled with my partner

15 / Jun / 2022

Francis Cambon

St Sulpice La Pointe, France

Dommage que l'accès aux tours ne soit pas autorisé Translate this opinion into English.

Too bad that access to the towers is not allowed Opinion translated. Show original.

I travelled with friends

14 / Jun / 2022

Andrea Venegas Andrade

Cdmx, Montenegro

Increíble experiencia, sin duda la recomendaría ampliamente Translate this opinion into English.

Incredible experience, I would definitely recommend it highly Opinion translated. Show original.

I travelled with friends

14 / Jun / 2022

Graciela Luisa

Centenario, Argentina

El lugar es espectacular. La guia, Maru, ( creo que asi dijo que se llamaba) no me parecio clara explicaba mucho en ingles y al llevarlo al español lo resumia y decia muy rapido con mezcla de palabras en catalan dandole una menor importancia a los que hablabamos español. Translate this opinion into English.

The place is spectacular. The guide, Maru, (I think that's what she said her name was) didn't seem clear to me, she explained a lot in English and when she translated it into Spanish, she summarized it and said it very quickly with a mixture of Catalan words, giving less importance to those of us who spoke Spanish. Opinion translated. Show original.

I travelled with my partner

08 / Jun / 2022

Anonymous

Montenegro

I travelled by myself

04 / Jun / 2022

Anonymous

Spain

I travelled with my partner

04 / Jun / 2022

Isabel

Madrid, Spain

Desconconociendo a quien compete este ámbito fue una tomadura de pelo que la información más importante viniese en "información adicional". Estábamos en el punto de encuentro a las 15:30h (hora a la que empezaba la actividad) y la chica con la que contactamos nos dijo, por un lado, que ya estaban dentro realizando la actividad y por otro que no consiguió contactar con el guía por lo que nos quedamos sin poder realizarla y tuvimos que volver a comprar las entradas. Muy decepcionadas.

Ignoring who is responsible for this area, it was a joke that the most important information came in "additional information". We were at the meeting point at 3:30 p.m. (time the activity began) and the girl we contacted told us, on the one hand, that they were already inside carrying out the activity and on the other that she could not contact the guide so we were unable to do it and we had to buy the tickets again. Very disappointed.

Hemos comprobado que se te envió la documentación completa junto a la información de costumbre. Sentimos si resultó insuficiente o si se produjo alguna clase de confusión. Ya hemos tomado nota de los comentarios y nos esforzaremos para seguir mejorando, también en nuestras comunicaciones. Translate this opinion into English.

We have verified that the complete documentation was sent to you along with the usual information. We are sorry if it was insufficient or if there was any kind of confusion. We have already taken note of the comments and we will strive to continue improving, also in our communications. Opinion translated. Show original.

I travelled with teenagers

01 / Jun / 2022

Carolina

Santiago, Chile

Puntuales en el inicio. La chica del tour en español fue muy clara y amable. Creo que la información que entrega el tour hace una diferencia a entrar sin los datos q se van entregando con un guía. A su vez, se da tiempo para recorrer por uno mismo. El audio-guía funcionó Perfecto, por lo que no era necesario estar pegado a nadie para escuchar todo. Lo recomiendo Translate this opinion into English.

Punctual at the start. The girl on the tour in Spanish was very clear and friendly. I think that the information provided by the tour makes a difference to entering without the data that is delivered with a guide. In turn, you give yourself time to explore by yourself. The audio-guide worked perfectly, so it was not necessary to be glued to anyone to hear everything. I recommend it Opinion translated. Show original.

I travelled by myself

01 / Jun / 2022

Vanesa Ania Serrano Gonzalez

Oviedo, Spain

I travelled with friends

28 / May / 2022

Fernando Santas Laborda

Tudela, Spain

Decepcionante el guía , bien la Sagrada Familia , el coste altísimo

Disappointing the guide, well the Sagrada Familia, the very high cost

Nuestros guías son profesionales que se esfuerzan por explicar los contenidos del tour de forma completa, rigurosa, y amena. Sentimos que no haya sido de tu agrado. Translate this opinion into English.

Our guides are professionals who make an effort to explain the contents of the tour in a complete, rigorous, and entertaining way. We are sorry that it was not to your liking. Opinion translated. Show original.

I travelled with my partner

24 / May / 2022

Ricardo Daniel

Argentina

No recomiendo la visita guiada, menos si es bilingüe. Sugiero que primero ingresen, vayan al museo, vean un vídeo de 9 minutos y luego recorren la hermosa catedral, será mucho mejor y más barato. El guía no aporta más información que el vídeo. Tampoco recomiendo la subida a las torres, sobre todo si hay mucha gente, no se pueden sacar buenas fotos porque hay rejas de seguridad por todo el recorrido. La visita a la catedral, pagando la entrada solamente, creo que es lo más conveniente.

I do not recommend the guided tour, less if it is bilingual. I suggest you go inside first, go to the museum, watch a 9 minute video and then tour the beautiful cathedral, it will be much better and cheaper. The guide does not provide more information than the video. I also don't recommend going up the towers, especially if there are a lot of people, you can't take good photos because there are security bars all along the route. The visit to the cathedral, paying the entrance only, I think is the most convenient.

El proveedor local se esfuerza por ofrecer un servicio que esté a la altura de las expectativas de todos los participantes y, para ello, cuenta con el mejor equipo profesional del sector. Sentimos que esta no haya sido tu impresión. Translate this opinion into English.

The local provider strives to offer a service that lives up to the expectations of all participants and, for this, has the best professional team in the sector. We are sorry that this was not your impression. Opinion translated. Show original.

I travelled with my partner

21 / May / 2022

Anonymous

Morretes, Brazil

21 / May / 2022

Vanessa Zanon De Oliveira

Brazil

No início os guias estavam com uma lista não compatível com os clientes do horário. Sendo assim, não tiverem o controle sobre quem tinha comprado o passeio. Qualquer mal intencionado poderia se juntar ao grupo, pois os guias ficaram sem controle dos nomes. Quanto ao passeio, o guia ajudou com o rádio que a equipe da basílica entregou errado, demonstrou enorme conhecimento sobre a basílica e os vários significados dela.

At the beginning, the guides had a list that was not compatible with the clients of the time. Therefore, they did not have control over who had purchased the tour. Any ill-intentioned could join the group, as the guides were out of control of the names. As for the tour, the guide helped with the radio which the basilica team handed in wrong, demonstrated enormous knowledge about the basilica and the various meanings of it.

O fornecedor local tenta assegurar que a actividade corresponda às expectativas de todos os participantes. Lamentamos que este não tenha sido o caso para si. Os seus comentários serão tidos em conta a fim de melhorar o serviço. Translate this opinion into English.

The local supplier tries to ensure that the activity meets the expectations of all participants. We are sorry that this was not the case for you. Your comments will be taken into account in order to improve the service. Opinion translated. Show original.

I travelled with my partner

16 / May / 2022

Olga I Camacho Adorno

Toma Baja, Puerto Rico

I travelled with teenagers

15 / May / 2022

María Luisa

Madrid, Spain

Nos hemos sentido estafados. Cobran por un servicio que, finalmente, no dan. Lo de la visita guiada es, meramente testimonial: el guía se presenta, nos cuenta una fachada y después se despacha con: les dejo para que suban a la torre y luego nos vemos. Al terminar la subida y bajada a la torre, nos encontramos con la visita guiada casi finalizada (a falta de ver la escuela). No explica la cripta aunque nos dice que se puede visitar, pero no en hora de misa y que podemos ver el museo. Reclamaré.

We have felt cheated. They charge for a service that, finally, they do not give. The guided tour is merely testimonial: the guide introduces himself, tells us about a facade and then says: I'll leave you to go up the tower and then we'll see you. At the end of the ascent and descent to the tower, we find the guided tour almost finished (in the absence of seeing the school). He does not explain the crypt although he tells us that it can be visited, but not at mass time and that we can see the museum. I will claim.

Se ha confirmado que la actividad se llevó a cabo tal y como estaba previsto. Sentimos si tardaste más tiempo del habitual en subir y bajar de las torres. Tenemos constancia de que el resto de participantes pudieron disfrutar de la visita al completo. De igual modo, estaremos pendientes del servicio para confirmar que se lleva a cabo adecuadamente. Translate this opinion into English.

It has been confirmed that the activity was carried out as planned. We're sorry if it took you longer than usual to get up and down from the towers. We are aware that the rest of the participants were able to fully enjoy the visit. Similarly, we will be pending the service to confirm that it is carried out properly. Opinion translated. Show original.

15 / May / 2022

Luciana Silva

Buenos Aires, Argentina

llegamos a la excursion 15 min antes como se solicito, entramos y el guia Oriol nos dio las radios y una pequeña introduccion de la basilica. Luego nos llevo a nosotros 2 con 7 personas mas que teniamos ingreso a las torres. Nos dijo que nos encontraba abajo para acoplarnos al tour. Nunca lo encontramos, no estaba. Antes de que subieramos a las torres nos saco las radios. Estimo porque pensó que no nos iba a encontrar. Del tour que compramos solo hicimos el ingreso a las torres.

We arrived at the excursion 15 minutes before as requested, we entered and the guide Oriol gave us the radios and a small introduction to the basilica. Then he took the 2 of us with 7 more people who had access to the towers. He told us that he was meeting us downstairs to join the tour. We never found it, it wasn't there. Before we went up the towers he took out our radios. I estimate because he thought he was not going to find us. Of the tour we bought, we only made the entrance to the towers.

Hemos confirmado que una confusión hizo que la visita no se desarrollara como estaba previsto. Sentimos los inconvenientes causados. El proveedor local ya está al tanto de la situación y se ha efectuado la compensación oportuna. Translate this opinion into English.

We have confirmed that a mix-up meant that the visit did not take place as planned. We are sorry for the inconvenience caused. The local supplier is already aware of the situation and the appropriate compensation has been made. Opinion translated. Show original.

I travelled with my partner

15 / May / 2022

Maria Jose

Vigo, Spain

SOLICITO LA DEVOLUCION DE 150 EUROS YA QUE LO UNICO QUE HICIMOS FUE SUBIR A LAS TORRES, SE SUPONIA QUE LA VISITA CONTRATADA ERA PRIMERO LA EXPLICACION DE LA IGLESIA Y QUE CUANDO TERMINARAMOS SUBIRIAMOS A LAS TORRES Y NOS MARCHARÍAMOS, EL GUIA NOS INDICA QUE PRIMERO SUBIRIAMOS A LAS TORRES Y DESPUES NOS ESPERARIA PARA HACER EL RECORRIDO DE LA IGLESIA, PERO CUAL FUE NUESTRA SORPRESA AL BAJAR DE LA TORRE, URIOL HABIA DESAPARECIDO Y NOS QUEDAMOS 3 PAREJAS Y NOSOTRAS TRES ESTUPEFACTAS AL COMPROBAR Q

I REQUEST THE REFUND OF 150 EUROS SINCE THE ONLY THING WE DID WAS GO UP THE TOWERS, IT WAS SUPPOSED THAT THE CONTRACTED VISIT WAS FIRST THE EXPLANATION OF THE CHURCH AND THAT WHEN WE WERE FINISHED WE WOULD GO UP THE TOWERS AND LEAVE, THE GUIDE INDICATED US THAT WE WOULD GO UP FIRST TO THE TOWERS AND THEN WAITING FOR US TO DO THE TOUR OF THE CHURCH, BUT WHAT WAS OUR SURPRISE WHEN WE GOT DOWN FROM THE TOWER, URIOL HAD DISAPPEARED AND WE WERE STAYING 3 COUPLES AND WE THREE STUPID WHEN WE CHECKED Q

El día de tu reserva había más visitantes de lo habitual, lo cual ralentizó el ritmo del grupo en las torres. Sentimos las molestias que esto pudiera ocasionar, pero nuestro equipo local hizo previsión del servicio en tiempo y forma, impartiendo contenidos desde afuera de la catedral, así como adentro. Translate this opinion into English.

The day of your reservation there were more visitors than usual, which slowed down the pace of the group in the towers. We are sorry for any inconvenience this may cause, but our local team made provision for the service in a timely manner, providing content from outside the cathedral, as well as inside. Opinion translated. Show original.

I travelled with small children

11 / May / 2022

Anonymous